Do you remind us when our books are due back?
It is your responsibility to ensure that your books are renewed or returned on their due date(s). The library sends out notifications to the e-mail address registered with the college or for University of Suffolk Students your University of Suffolk e-mail account to remind you when your books are due back. These are as follows:
Two days before your book(s) is/are due back you will receive an e-mail to your e-mail account (for University of Suffolk students this is your University e-mail account), informing you that your book is due back. There will be a link in this e-mail so you can renew online. The next notice you receive will be informing you that your books have gone overdue and that you need to return or renew the item(s). If you do not read or receive your courtesy email you will still be liable for any late fees.
You can renew online up to two days after your book has gone overdue. After this time please telephone the library 01284 716216 to renew.
After 6 days you will receive a second e-mail reminder and then a third reminder after 16 days. If you still fail to return or renew your book after this period, at 21 days you will receive an invoice for the cost of the book. If you have lost the book you will be required to pay for the full cost plus fines however, if you return the book you will only be liable for the cost of fines.
If you have any issues or problems renewing your books, then please let us know.